Case Management

Case management is fundamental to changing the way the uninsured understand and access the health care system.

The Health Access Project links each patient with a case manager stationed at a Hospital Emergency Room or other location in the community.

HAP Case Managers:

  • screen patients for various programs and assist patients in applying for public health insurance;
  • schedule medical appointments to address patients’ needs and coordinate follow-up care;
  • arrange interpreting services for non-English speaking patients;
  • refer patients to community resources to meet their non-medical needs;
  • facilitate communication between patients and providers.